Why is my service not working?
Is the roaming switch ON?
To ensure you are connected you must switch your roaming switch ON when travelling. You can find the Roaming Switch in your Phone Settings.
Do You Have Coverage?
If you find yourself in an area with limited mobile coverage, or no coverage at all, you will find it difficult to access the internet. Try switching locations and make sure you have enough signal bars to connect to 3G or 4G/LTE.
If you are in good coverage and tried everything else, you should try a full power-down restart and see if that helps.
Service isn’t working because my device may be locked, what is a locked device?
When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case your device will be considered “locked”—at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device. Typically, in these cases you will not be able to install an eSIM. Yep, we’re frustrated too.
I get a message saying plans are not available here, why?
If you are located outside of the countries we cover, you will not be able to buy data plans because you won’t be able to use them, so we won’t let you throw your money away! Likewise, our data plans are meant to be used for roaming, so you can buy them when you are abroad and are not meant to be used at home.
Where is 4G LTE available?
4G LTE access may vary depending on signal quality and coverage but it is available in:
Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom and USA.
The following countries only have 2G/3G coverage for now:
Antigua And Barbuda, Argentina, Barbados, Bermuda, Brazil, Cambodia, Chile, Colombia, Costa Rica, El Salvador, Faroe Islands, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Indonesia, Isle Of Man, Jamaica, Jersey, Malaysia, Martinique, Mongolia, Montenegro, Montserrat, Nicaragua, Paraguay, Puerto Rico, Reunion, Saint Kitts And Nevis, Saint Lucia, Saudi Arabia, Suriname, Thailand, Trinidad And Tobago, Turks And Caicos Islands, Uruguay, and Vietnam.
What happens when my data runs out?
If you have a Daily limited plan and your data for the day as run out, you may still use our app services, your data daily quota will be reset on the next Daily rental cycle, according to the time of purchase.